Port of Galveston: Help Center

Port of Galveston Lost and Found and other Helpful Services

Lost and Found

During a cruise, it’s not uncommon for items to go missing. Whether it’s a favorite hat left on deck, a valuable piece of jewelry misplaced in a cabin or a passport that slipped out of a pocket, losing something can be super stressful. If you find yourself in this situation, the first and most important step is to report the loss right away. Start by contacting the guest services department of the cruise line you’re sailing with, their contact information is located at the bottom of this page. They’re usually equipped to handle lost and found items and can walk you through the process of reporting your missing property.

In addition to reporting to cruise guest services, you may also contact the Port of Galveston. When you make your report be prepared to give a detailed description of your lost item. The more info you can provide—color, size, brand, any distinctive markings—the better chance you have of getting your item back. Make sure to include your contact info—phone number and email—and details about your cruise—date, ship name and itinerary.

ADA Accommodations

All Port of Galveston parking lots are ADA equipped with handicap spots available on a first come first served basis.

Cruising should be enjoyable for everyone, no matter the physical limitations. For guests who need ADA accommodations on the cruise ship, it’s important to communicate your specific needs before you travel. The earlier you tell your cruise line the better they can prepare to assist you. Contact your cruise line’s customer service department well in advance of your trip—ideally as soon as you book your cruise—to discuss your individual needs.

Accommodations can vary greatly so be specific about what you need. Whether you need an accessible cabin designed for easy mobility or boarding assistance before departure the cruise line can provide options for you. Also ask about services on board that can enhance your experience—accessible dining options or assistance navigating the ship.

Denied Boarding

Being denied boarding can be super stressful and frustrating especially if you’ve been looking forward to your cruise for a while. If you find yourself in this situation contact your cruise line immediately for assistance. They’ll be able to give you the most up to date information on why you’re being denied boarding. There can be many reasons—documentation issues, late arrival at the terminal or overbooking of the cruise.

Once you get in touch with the cruise line they’ll discuss options with you—rebooking on the same or future cruise or refund options. Make sure to keep all your ticket purchase documentation, boarding passes and any other correspondence with the cruise line. This will be helpful as you go through the rebooking or refund process and can strengthen your case if you need to escalate the matter.

Port of Galveston Security and Access to Your Vehicle

For Port of Galveston cruise guests who drive and park their vehicle at the port there may be times when you need to access your vehicle while you’re still on the cruise or when you get back. You can usually arrange this but it’s best to make arrangements in advance with the terminal’s security or parking staff. The Port of Galveston has procedures in place to help you retrieve your vehicle and knowing these procedures can save you from extra hassle.

Before your cruise contact the Port of Galveston directly to find out the procedures and any fees associated with retrieving your vehicle. Some port facilities may require you to show ID or proof of ownership so be prepared with the necessary documents.

Additional Information

Cruising is supposed to be fun and exciting but issues can arise that can cause concern. Whether you have security concerns, questions about safety protocols or general questions about amenities or onboard activities it’s good to have someone to turn to. For any of these matters don’t hesitate to contact guest services at the Port of Galveston or your cruise line’s customer service.

These services are in place to address your concerns quickly and efficiently. The personnel at the port and cruise line are trained to help guests and are committed to making sure every aspect of your cruise is safe, enjoyable and memorable. They can give you answers, guidance and support to resolve any issues that may arise during your travel.

Contact Information:

• The port cruise terminal staff turns over ALL items to each shore staff on a daily basis, no matter where or when it was found. For inquiries regarding missing items, please contact the cruise line directly via email or phone.
• Cruise Line Customer Service: Keep your cruise line’s contact info handy. You should have this on your booking confirmation. Contact them for any assistance you may need during your cruise.
• Carnival Cruise Line – Fill out this online form or email guestcare@carnival.com or Email
• Disney Cruise Line – Call (407) 566-3734 
• Royal Caribbean Cruise Line – Call (800) 256-6649
• Princess Cruise Line – Fill out this online form
• Norwegian Cruise Line – Fill out this online form

If you have any questions or need more information on your cruise, please call (409) 765-9321. We want to make your cruise experience seamless and enjoyable and having the right info and support is key.