FAQS

No, it is not necessary. Please bring a copy of your reservation with QR code and you will be scanned in with that.

Yes, we are the only cruise parking operation to offer a dedicated Customer Service Team 7 days a week from 8AM to 5PM.  Call us at 409-766-6163 or Email us.

Our lots are monitored 24/7 by the Port of Galveston Police Department.

No, the discount may only be used on one reservation for the disabled veteran at a time, not for additional vehicles in your group.

We are unable to offer reserved ADA spaces ahead of time, but provide a number of ADA spaces in each parking facility (including a number of van accessible ADA spaces), on a first come, first serve basis.

Typically, because it was made outside of your Loyalty Rewards account. Email us so we can assist.

We do not offer refunds for denied boarding.

Cancellations to a reservation can be made 24 hours PRIOR to 9AM on your reservation’s departure date. All cancellations will be subject to a $10 cancellation fee; cancellations can be processed at the portofgalveston.com website by using the MODIFY/CANCEL link. No cancellations will be permitted within 24Hrs of your reservation’s departure date.

You may direct questions to Email. Cancellations will be processed via the reservations website.

Unfortunately, we do not offer any parking credits for future cruises. Once you cancel your reservation, you will have to make another one for your next cruise.

We usually make Galveston cruise parking reservations available within 18 months of the sailing date.

At lots that offer shuttle service, the shuttle service is complementary. However, some Port of Galveston lots are within walking distance of the cruise terminals and do not provide a shuttle.

Yes, Cruise Terminal 10 has shuttle service to the North, South and Pier 14 lots. No Shuttle service is provided to the North Premium and Pier 10 lots as they are within a short walking distance to the terminal.

Yes, we accommodate RVs in our economy lots, however, depending on the length of your vehicle, you may have to purchase a minimum of two parking spaces. Email us your request.

No, you must book each reservation separately.

Yes, our economy includes complimentary shuttle service.

Reservations are strongly suggested to secure your Port of Galveston cruise parking before arrival. If you do not reserve parking ahead of time and there is available parking in the lot when you arrive, we will accept payment and you can park. Only credit cards are accepted for payment.

Yes, we have many shuttles in our fleet that are ADA-equipped to assist with wheelchairs/scooters transport.

Yes, you can drop off your luggage at the terminal before you park.

About every 5-7 minutes. It can also be sooner.

Most of our spaces are a standard 9 feet by 19 feet.

It is 6 feet, 8 inches.

Our facilities open for operation at 9 a.m. on most sailing days. When a ship disembarkation is delayed the cruise line will notify you and parking will open later than usual.